Privacy Policy
Effective Date: April 17, 2025
RankCheckHub Ltd. (“us”, “we”, or “our”), a New Zealand company, operates the website https://rankcheckhub.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service, and your choices regarding that data. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms have the same meanings as in our Terms of Service (https://rankcheckhub.com/terms-of-service).
1. Definitions
Service: The https://rankcheckhub.com website and related services operated by RankCheckHub Ltd.
Personal Data: Information relating to a living individual who can be identified from that data (alone or combined with other information).
Usage Data: Information automatically collected when using the Service, including IP address, browser type, pages visited, and access times.
Cookies: Small text files stored on your device to track identifiers and preferences.
Data Controller: RankCheckHub Ltd., determining the purposes and means of processing Personal Data.
Data Processor (Service Provider): Any third-party entity processing data on our behalf.
Data Subject (User): Any individual using our Service who is the subject of Personal Data.
2. Information We Collect
2.1 Personal Data
We may collect information you provide directly, such as:
- Account Information: Name, email address, password.
- Contact Requests: Any information you submit via contact or support forms.
- Payment Details: Billing address and payment method details processed by third-party payment processors (we do not store card numbers).
2.2 Usage Data
Automatically collected when you access the Service, including:
- IP address and geolocation data.
- Browser type, version, and device identifiers.
- Pages visited, timestamps, session duration.
- Referring URLs and clickstream data.
2.3 Tracking & Cookies
We use cookies and similar technologies to track activity.
Placeholder: A detailed list of cookies (name, purpose, duration) will be provided here once finalized.
You can disable cookies in your browser settings, but some features may not function properly.
3. How We Use Your Data
We use collected data for purposes including:
- Providing and maintaining the Service.
- Notifying you about changes to our Service.
- Allowing you to participate in interactive features of our Service when you choose to do so.
- Providing customer support.
- Processing and fulfilling subscriptions and payments.
- Communicating updates, newsletters, and promotional materials (you may opt out).
- Personalizing and improving the user experience.
- Monitoring and analyzing usage and trends to improve functionality.
- Detecting, preventing, and addressing technical issues and security threats.
- Complying with legal obligations and enforcing our Terms of Service.
4. Legal Bases for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal bases include:
- Performance of a Contract: To deliver the Service and process subscriptions.
- Consent: When you have given clear consent for specific purposes (e.g., marketing).
- Legitimate Interests: Operating and improving the Service, provided it does not override your rights.
- Legal Obligation: Compliance with applicable law.
5. Data Retention
We retain Personal Data only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for internal analysis for shorter periods, unless needed for security or legal compliance.
6. Data Transfer
Your information may be transferred to, stored, and processed in New Zealand and other jurisdictions with different data protection laws. We take reasonable measures to ensure that overseas transfers comply with this policy and applicable law. By using the Service, you consent to this transfer.
7. Disclosure of Data
7.1 Business Transactions
If RankCheckHub is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will notify you before data is transferred to a different Privacy Policy.
7.2 Legal Requirements
We may disclose Personal Data if required by law or to protect our rights, property, or safety, or that of others.
8. Security of Data
We use industry-standard measures to protect your data, but no method is 100% secure. We cannot guarantee absolute security of your information.
9. Your Data Protection Rights
If you are in the EEA, you have rights including:
- Access: Request copies of your Personal Data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your Personal Data.
- Restriction: Limit processing of your data.
- Portability: Obtain and reuse your data across services.
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
- Objection: Object to processing based on legitimate interests or marketing.
To exercise these rights, contact us at support@rankcheckhub.com. We may require identity verification before responding. You can also lodge a complaint with an EEA data protection authority.
10. Service Providers
We engage third parties to perform services on our behalf, including:
- Analytics: Google Analytics (https://policies.google.com/privacy).
Behavioral Remarketing: Google Ads, Facebook Ads, and other advertising networks—opt-out links at http://www.aboutads.info/choices/ and browser settings.
11. Payments
We may provide paid products and/or services within the Service. Payment processing is handled by third-party providers; we do not store or collect your payment card details. These providers include:
- Stripe: https://stripe.com/au/privacy
These payment processors adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) to ensure secure handling of payment information. Users’ payment data is transmitted directly to and processed by these providers under their respective privacy policies.
12. Links to Other Sites
Our Service may contain links to external sites not operated by us. We are not responsible for their content or privacy practices. Check their privacy policies before providing personal information.
13. Children's Privacy
Our Service is not directed to anyone under 18. We do not knowingly collect Personal Data from minors under 18. If you learn that a minor has provided us Personal Data, please contact us and we will delete that data.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post changes on this page and update the “Effective Date.” We may also notify you by email or in-service notice. Please review this policy regularly.
15. Contact Us
For questions or requests regarding this Privacy Policy, contact us at:
RankCheckHub Ltd.
17 Cockburn St, Grey Lynn
Auckland 1021, New Zealand
Email: support@rankcheckhub.com
